Terms & conditions

Orders

1. Orders are only confirmed when you receive a confirmation email from us.
2. There will be no cancellation of all confirmed orders.
3. All goods are subject to availability and change without prior notice. We will endeavor to notify you as soon as possible if an item in your order is unavailable, and offer a replacement or refund.
4. Actual products may vary slightly from the images shown.
5. Please note allergens listed under each product. All food has been prepared in a kitchen where these allergens exist. Pantler is not liable for any allergy-related medical incidents.
6. Please note that all orders will only be ready for collection at the appointed time. Please inform us at least 2 days in advance should there be any changes.

Refunds and returns

1. All goods sold will not be refunded nor exchanged after they have left our premises. Please always check and confirm that your order is correct before leaving our store.
2. Orders not collected on the appointed date will be disposed of.

Delivery

1. Pantler contracts independent or external couriers for our deliveries.
2. Pantler will not be responsible for any courier providing these services.
3. Pantler will not be responsible for any damages or accept any complaints once the product has left our premises.
4. In case of loss or damage, claims should be made directly to the courier or logistics supplier. We will provide all necessary contact details.
5. Please ensure that all recipients are aware of the delivery and that there is someone to receive the order. The courier may attempt to contact you or the recipient during the delivery so please ensure that all contact numbers are correct and available.
6. Please note that re-delivery is not possible.

Feedback

For any feedback or issues pertaining to our products, please contact us at [email protected]. We also request that you return the product to our store so that our kitchen may review it thoroughly.

If there is an issue with the product and you have a proof of purchase (receipt or order confirmation), we will be able to provide you with a resolution.

Unfortunately, if you do not have any product remaining or proof of purchase, we are not able to offer you a refund.